We are looking for a dedicated Customer Success Manager to ensure our clients achieve their desired outcomes while using our virtual assistant services.

• Manage and nurture client relationships post-sale
• Ensure client satisfaction and success with our services
• Conduct regular check-ins and business reviews
• Identify opportunities for account expansion
• Collaborate with internal teams to resolve client issues
• Develop and implement customer success strategies
• Track and report on key customer success metrics
• Provide training and onboarding for new clients

• 3+ years of customer success or account management experience
• Excellent communication and interpersonal skills
• Experience with CRM systems (Salesforce, HubSpot, etc.)
• Strong problem-solving and analytical skills
• Ability to manage multiple client relationships
• Experience in the virtual assistant or service industry preferred
• Bachelor's degree in Business, Marketing, or related field
• Proactive and results-oriented mindset

• Competitive salary with commission opportunities
• Flexible working hours and remote work
• Professional development and training programs
• Health and wellness benefits package
• Paid time off and holidays
• Performance-based bonuses
• Career growth opportunities