We are looking for a knowledgeable Technical Support Specialist to provide exceptional technical assistance to our clients and internal team members.

• Provide technical support via phone, email, and chat
• Troubleshoot software and hardware issues
• Document and track support tickets in ticketing system
• Escalate complex issues to appropriate technical teams
• Create and maintain technical documentation and FAQs
• Assist with software installations and configurations
• Provide training and guidance to end users
• Monitor system performance and report issues

• 2+ years of technical support or IT helpdesk experience
• Strong troubleshooting and problem-solving skills
• Proficiency in Windows, macOS, and common software applications
• Experience with remote desktop tools and ticketing systems
• Excellent communication skills and customer service orientation
• Basic networking and hardware knowledge
• Familiarity with cloud services (Google Workspace, Microsoft 365)
• Patience and ability to explain technical concepts to non-technical users

• Competitive salary with performance bonuses
• Flexible working hours and remote work
• Technical training and certification opportunities
• Health and wellness benefits package
• Paid time off and holidays
• Career advancement in technical roles
• Access to latest technology and tools